Help Desk Policy

Help Desk Support for Your Marketing Platform

Successful practices use Help Desk on a regular basis to request small website changes that can make a big difference when attracting more patients. Some of the common requests covered by our Help Desk include:

• Update current staff biographies and team photos
• Add special events for patients to attend
• Announce awards, financial offers, and promotions
• Provide the most up-to-date phone numbers, hours, and location photos
• Make new location pages as they grow into them
• Create or update pages as your services change
• Make new services pages as they extend their capabilities
• Add regular newsletters and community service reports
• Boast through recent testimonials and reviews (text and video) that their patients are the happiest

If for some reason you don’t have a Marketing Platform subscription including Help Desk, your Practice Advisor will contact you when you start submitting Help Desk tickets

Ongoing Site Maintenance

Each month our team reviews your website and makes updates to keep it performing at its best. We make improvements to security, design, and usability on your site, including:

• Design enhancements to make it even easier for people to navigate your site and get more new patients calling. We’re always testing new ideas, and once they are proven, we add them to your site.
• Regular improvements to your contact form to reduce spam so you can focus on the new leads coming in.
• Continual updates to the security of your site so that it’s always online and capturing new patent leads.
• Improvements to the loading speed of your site so new patients won’t have to wait to call you.
• Weekly reviews and revisions to the website code that keeps your site running.
• Researching and deploying the latest anti-virus software protection so that your website and information are secure.
• Evaluate the usage of your site monthly to ensure you’re getting the most new patients possible.