Podcast
Get the secrets to audiology practice growth
Audiology Mastery is your go-to resource for navigating the evolving landscape of audiology practice. Kevin St.Clergy, a seasoned expert with over 25 years of experience, covers proven strategies to boost revenue, enhance patient and employee satisfaction, and achieve a balanced life.
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Audiology’s Top Podcast
Recent changes in Audiology have left many practice owners struggling to grow. With 3rd party payers becoming more prevalent and reimbursements going down, getting enough people through the door to grow your practice is more challenging than ever before.
Audiology Mastery is designed to provide you with the resources you need to grow your practice. On this podcast, you’ll learn how to increase revenue, improve patient and employee satisfaction, and build a practice that provides for your life without consuming your life.
Host Kevin St.Clergy has been helping audiology and hearing aid practice owners grow for over 25 years. Having helped thousands of audiologists through his talks, books, and coaching programs, Kevin has discovered what works and what doesn’t work from the best practices in the world.
Growing your practice does not have to be a mystery, and Audiology Mastery will show you how.
For more resources on growing your practice, visit us at MedPB.com
Earning a patient’s trust can translate into a lifetime value of $50,000 to $60,000. By creating meaningful experiences, hearing care professionals can turn satisfied patients into loyal advocates, and there’s no one better than Valerie Cockerell to show you how. Drawing from her successful career at Disney, she teaches leaders and teams the art of delivering exceptional service. In this episode, Valerie talks to Kevin about how thoughtful onboarding, team alignment, and personalized touches can help you create memorable audiology care that turns patients into lifelong fans.
Valerie Cockerell is a French-American leadership consultant, author, keynote speaker, and Disney Institute veteran. She travels the world helping leaders and teams elevate performance, build strong cultures, and deliver exceptional service.
In this episode, Kevin and Valerie will discuss:
(00:00) Introduction
(00:52) From France to a Global Leadership Career
(05:02) How to Align Your Team with Your Mission
(11:29) Inspiring Your Team to See the Bigger Picture
(13:59) Small, Magical Changes That Can Transform Your Practice
(18:04) Real-World Examples of Exceptional Service
(22:12) The Power of Emotions in Business
(23:39) Onboarding New Hires: Creating a Great Experience
(29:43) Valerie’s “Manage Like a Mother” Approach to Leadership
(32:28) Growing Your Practice Through Feedback
(37:25) Why Leading by Example Matters
(43:09) Valerie’s Strategy for Personal Growth
(47:43) Connect with Valerie
Valerie Cockerell is a French-American leadership consultant, author, keynote speaker, and Disney Institute veteran, specializing in leadership, management, and customer service. She joined Disneyland Paris as a retail manager and worked her way up to Merchandise Brand Manager for both Epcot and the Disney Cruise Line. With extensive experience in retail and operations, Valerie now travels the world, helping leaders and teams elevate performance, build strong cultures, and deliver exceptional service. Her book, Manage Like a Mother, is available in English, Portuguese, and Chinese.
Connect with Valerie:
Valerie’s Email: valerie@cockerellconsulting.com
Valerie’s LinkedIn: https://www.linkedin.com/in/valerie-cockerell-02067956
Resources Mentioned:
Valerie’s Book, Manage Like a Mother: Leadership Lessons Drawn from the Wisdom of Mom: https://www.amazon.com/Manage-Like-Mother-Leadership-Lessons/dp/1636981291
The Simple Truths of Service: Inspired by Johnny the Bagger by Ken Blanchard, Barbara Glanz: https://www.amazon.com/Simple-Truths-Service-Inspired-Johnny/dp/1492630489
Motivation-based Interviewing: A Revolutionary Approach to Hiring the Best by Carol Quinn:https://www.amazon.com/Motivation-based-Interviewing-Revolutionary-Approach-Hiring/dp/1586445472
Mindset: The New Psychology of Success by Carol S. Dweck:
https://www.amazon.com/Mindset-Psychology-Carol-S-Dweck/dp/0345472322
The Only Thing:
If you’re an audiologist and want to grow your practice – we’ve got a FREE, expert guide to help you achieve your goals. It’s called The Only Thing.
This expert guide will show you how to increase new patient calls by 5 to 57 a month, schedule more new patients each week, help more people, and increase revenue.
It’s the best resource I know for growing your audiology practice.
Get your copy for free at http://medpb.com/mastery.
Get the guide that can change everything.
Every successful hearing health practice operates on a few critical principles. Get Kevin’s expert guide to being successful not only in hearing health, but also in life.
Want to grow even faster? Schedule a free, no-obligation Discovery Call and we can help you create a solid plan.
We’ll spend some time getting to know more about your practice’s growth goals, your budget, your market and competition, and any other areas you’d like to improve in your practice.
Not ready for a call? That’s okay.
Get a free copy of our practice growth book, The Only Thing.